For the second year running, Greater Anglia has been named Passenger Operator of the Year at the National Rail Awards 2025.

They have won the award three times (2022, 2024, 2025) and been runner-up in 2023.

Since 2023, the operator has proven to be the most punctual operator in the UK, remaining consistently above 92% across all aspects.

Alongside being on time, they have been upgrading their fleet and transforming customer experience on board by installing air conditioning, USB points, improving accessibility and much more.

They have also been making numerous upgrades to stations and timetables to meet passenger demand.

“Everyone at Greater Anglia is really proud to have won the Passenger Operator of the Year award for the second year running and third time in four years. All across our company, colleagues are passionate about doing their best for the customers and communities we serve. With excellent performance, a commitment to customer service, high quality new trains, and effective partnerships with other rail industry organisations and wider stakeholders, we’re fully focused on maintaining our high standards.

“We were also pleased to see further recognition with our commendations in the Great Place to Work award and for Bures in the Small Station of the Year Award.

“We are grateful to key partners, such as Network Rail, the Department for Transport, Stadler, Alstom, our community rail partnerships, our station adopters, other rail industry organisations and regional stakeholders, who all play a key role in helping us provide a high-quality service. We will continue to work to keep up our high standards and keep on improving – always focused on delivering the best train service we can for customers, communities, and wider stakeholders across our region.”

Martin Beable, Managing Director, Greater Anglia