Publicly owned train operators are set to collaborate more on accessibility in light of Deaf Awareness Week, which runs from the 5th to 11th May.

Robin Gisby, the Chief Executive of DFTO, says that with more operators joining that more innovative solutions will be on the table.

DFTO already works with LNER, Northern, TransPennine Express, and Southeastern.

Each of these train operators is doing something to improve accessibility for deaf people.

Northern is introducing British Sign Language (BSL) announcements on all its services following the successful trial last year.

LNER have worked with Doncaster Deaf Trust to introduce BSL to departure boards.

TransPennine Express recently trialled a voice-to-screen text for impromptu announcements, alongside training for staff in supporting deaf customers.

Southeastern has started using the SignLive app for staff to use to access a live BSL interpreter.

 “Our train operators have been a shining light in improving the customer experience for the Deaf community as well as people with a range of other hearing impairments. 

“Measures like the use of British Sign Language information screens at stations and on-board trains, are now becoming commonplace on our trains. As we welcome more train operators into public ownership, it is vital that we ensure that this high standard is maintained and we come together to drive further improvements. 

“Collaboration and rolling-out best practice is a priority focus for the publicly owned train operators and we are looking forward to working with our operators across the country to improve the customer experience for everyone that travels by rail.” 

Robin Gisby, chief executive of DFTO