Following its success as the Train Operator of the Year award at the 2025 Rail Business Awards, for the third year running, Greater Anglia won three national awards for train performance at the Golden Whistles Awards 2025.

This was a repeat of its triple success in 2023.

The Golden Whistles Awards is an annual event organised by Modern Railways magazine and the Chartered Institution of Rail Operators to celebrate excellence in UK railway operations.

Greater Anglia awards were for:

• Best London and South East operator for its commuter and regional service.
• Best Long Distance operator for its Norwich, Ipswich, and Colchester to London intercity services.
• Best Operational Performance for minimising delays.

The awards are determined solely on actual results and statistics instead of taking any wider factors into account, and they demonstrate Greater Anglia’s sustained high levels of train performance over the last year. No other operator has been so successful for three years running.

For the public performance measure (PPM), which records the arrival times of trains at their destination within 5 minutes of their scheduled time, or 10 minutes for intercity services, Greater Anglia’s moving annual average PPM figure is now 94.2%, which continues the operator’s historically high results over the last five years.

When using the more challenging “Time to 3” performance measure, which measures arrival within 3 minutes of every single train at every single station, the annual performance results are an impressive 94.0%.

Annual punctuality results are over 95% on several routes, including Norwich to Sheringham, Great Yarmouth and Lowestoft, Ipswich to Felixstowe, Marks Tey to Sudbury, and London to Southend, Chelmsford, Clacton, Walton and Harwich.

Contributing to the results are Greater Anglia’s new trains, which have quicker acceleration and shorter braking distances, are more reliable, and allow better recovery from delays than the trains they replaced.

There is also a real focus across Greater Anglia on improving performance, and work between Greater Anglia and Network Rail is also helping raise punctuality and reliability standards.

“We are really proud to have received these three major awards for the third year in a row. It’s further deserved recognition for our teams and the excellent performance being delivered across Greater Anglia over the past 12 months. Customers consistently rate a punctual and reliable service as their key priority for rail travel, so we have been focusing relentlessly on meeting those expectations and, with the help of our new trains and targeted work by colleagues across our company, day in, day out, we have been delivering performance at the highest standards ever seen in our region, on an ongoing basis, for five years now. We also recognise the work of our key industry partners, such as Network Rail, Stadler and Alstom, in providing such a good service. We pledged that with the help of our new trains, we would transform the rail travel experience in East Anglia, both in terms of the on-train environment and performance standards. We’re achieving that aim and we are fully focused on maintaining and further improving service standards in the years ahead to deliver an even better, even more consistent service.”

Martin Beable, Managing Director, Greater Anglia