Strong passenger satisfaction for ScotRail in recent independent survey
ScotRail is receiving significant approval from its passengers, with a vast majority reporting a positive travel experience with the operator.
Tag: Transport Focus
130 extra trains a week through Gloucestershire town thanks to Midlands Rail Hub
Direct train services between Swindon and Birmingham via Kemble could become a reality with the development of the Midlands Rail Hub.
Transport for Wales is the one to watch as performance increases once again
The Office of Rail and Road (ORR) has released new figures which have revealed that Transport for Wales (TfW) has moved up to 12th of 24 companies for…
Plans to restart direct trains from Swindon to Birmingham after 20-year gap
Will Stone, Labour MP for Swindon North, has been discussing plans to restore direct train services between the town and Birmingham for the first time…
Largest-ever survey of passenger experiences will help shape future travel
The Rail Delivery Group is conducting the largest survey of passengers ever undertaken into their views on Britain's railway network.
Merseyrail becomes UK’s top train operator in latest survey
Merseyrail has achieved the highest overall customer satisfaction rating in the latest Transport Focus Rail User Survey. The train operator received a rating of 93%,…
ScotRail welcomes high passenger satisfaction scores
ScotRail is celebrating being named as one of the best train operating companies in Britain for customer satisfaction.
Railway ticket offices in Scotland set for reduced opening hours
ScotRail has announced changes to ticket office opening hours at a number of ticket offices, which it says should deliver more visible customer support at…
Transport Focus Chief to take over as Independent Rail Retailers chair
Anthony Smith will become the new Chair of Independent Rail Retailers (IRR) when he leave his role as Transport Focus' Chief Executive later this mont…
Transport Focus finds many people unaware of no Christmas services
A survey Transport Focus, asked 2,000 people if they intended to travel over festive period and which days they thought would be busiest.