Transport for London (TfL) has updated its TfL Go app, promising that it is easier for passengers to use.

TfL introduced the free app in 2020. Passengers can use it to check their fares and journey history. The app has been downloaded more than seven million times, and has around one million monthly active users.

The app provides information about step-free routes, updated in real time to take account of issues such as out-of-service lifts. It also give information about toilet facilities available on stations.

It also suggests alternative routes and walking and cycling options and The app was designed and built in-house and uses the TfL open data feeds freely provided to third party app developers and others, including the latest ‘real-time’ data showing the relative busyness of stations.

Improving the app

TfL is implementing the update over the next few weeks. After this, TfL will consider withdrawing the Oyster and Contactless app which it set up in 2017.

The update allows passengers to access their contactless or Oyster online account directly in the app, rather than having to use the TfL website or Oyster and Contactless app.

On the updated app, it is also easier to apply for a refund for incomplete journeys, to top up pay-as-you-go credit and to buy season tickets for an Oyster card via the app.

Passengers are also able to create a contactless or Oyster account on the app.

TfL is already working on more improvements to the TfL Go app. This will include clearer route information for cyclists and easier access to information about bus services.

Paying as you go

TfL recommends using pay-as-you-go with contactless and Oyster to enable travel without having to buy tickets at the station. Passengers touch their Oyster or bank card on the ticket gates to enter and leave stations. The system caps the fare, so you don’t pay more than the cost of a Travelcard.

Over seven hundred London and south east stations now accept pay-as-you-go with contactless. 47 more stations will introduce the facility from 2 February.

TfL’s digital services are now back in action following last year’s cyber attack.

Passengers can find more information and download the app here.

“We are proud to be able to bring this latest update to our TfL Go app and help make it easier for people to check their journey history and top up their Oyster card on the go. Our free TfL Go app has now seen more than seven million downloads since it launched, and is a key way for both regular users of our network, and those visiting for the first time, to plan their routes around London. By providing up-to-date information on their journeys, as well as detailed real-time accessibility information, we can help make it easier for customers to move around the city.”

Emma Strain, Customer Director at Transport for London